What is your Return Policy?
Avi & Co. wants you to be happy with your purchase, however in the event our item does not meet your expectations you can feel free to return it for a refund. We offer you a 7 day return period beginning from the date your package is received, if for any reason you need to return an item you have purchased with us simply follow these steps to ensure a safe return of your item.
*Call us at 212-719-1008 to receive a Return Authorization Number. It is important to obtain this return authorization so we can expect your package to arrive.
*Package your return. Please include all items we shipped to you, this includes (but not limited to) jewelry boxes, appraisals, tags or other attached items.
*Ship your return. We suggest using the United States Post Office’s Priority Mail for your return shipping. The USPS offers the most cost effective means to ship an insured package and Priority Mail offers updated tracking information on the location and estimated delivery time of a package.
The United States Post Office provides shipping materials free of charge, we strongly urge that you DO NOT re-use the packaging we originally shipped the item in. Reused packaging offers little or no protection to package compromise in additon to being a reason insurance coverage may be denied.
Once your item is received it will be inspected for signs of wear or damage which could adversely affect your refund. When the item is finished with inspection a refund will be issued, we will issue refunds in the manner in which the payment was received. When we have concluded our inspection of the return we will issue a refund, a confirmation email will be sent to the customer indicating their return was processed. Please allow up to three (3) business days for any credits to update to your account. If you have not recevied a credit within this time period call us immediately.
The 7 day return period begins the day the package was signed for according to the tracking information provided by the shipper. All items being returned must be in UNWORN CONDITION, a security tag is placed on the item to prevent wear and return sales. If this tag is damaged (appearing to have been removed and reattached) or completely missing from the item a restocking fee of 10% will be deducted from the return amount. We also ask that you pack your return safely to avoid any damage possible during the return shipping.
For insurance reasons Avi & Co. cannot issue return shipping labels. Return shipping is done so at the customer’s expense, it is the customer’s responsibility to properly insure a package. In the event a return package becomes missing in transit it is also the customer’s responsibility to file an insurance claim with the Post Office, any monies received from an insurance claim will be considered a refund. Avi & Co. cannot be held responsible if a customer’s return package was improperly insured nor can we be held accountable for a refund (either complete or partial) on an item that was lost in transit.
Do you offer Refunds?
Following a complete examination of the returned item Avi & Co. will issue a refund in accordance to this policy. Purchases made with a credit card will be issued a refund credit back to that card. Avi & Co. cannot issue a reund to any other card than the one used for the original purchase. Purchases made using Paypal will be refunded directly to the account where the payment originated, we cannot make a refund to any other Paypal account for any reason. For wire transfer purchases Avi & Co. will issue a company check payable to the original purchaser’s name, under no circumstances will we issue a refund check to any third party recipiants. Avi & Co. does not offer cash refunds for any reason.
This return policy is strictly limited to items purchased through the Avi & Co. website. Items that were purchased from our store will be subject to the return conditions posted in our store and may differ from the policy stated here. Store purchased items are not applicable for return or any other type of reimbursement under the conditions stated on this website.
Items that have been altered at the customer’s request, including engraving, will be considered “special order” and not eligible for return.