F. A. Q.


Here are some common questions about Avi&Co

Shipping

Do you offer free shipping?

Avi & Co. offers you FREE fully insured express shipping thorough FedEx on all orders! Just our thanks to you for choosing to do your business with us! For your security we ship only to the address indicated as the primary billing address. All packages are signature required, if you are unable to receive your package at the billing address arrangements can be made with FedEx for Hold at Location delivery.

Do you ship internationally?

We can ship internationally to approved countries, please confirm if we can ship to your country prior to placing your order. An import tariff or customs charge will be requested at the time of delivery, this amount is determined by the insured value of a package and will vary from country to country. Although we try to keep informed of these rates we are unable to provide a quote on potential customs charges for your specific package. Please contact your respective country’s customs office to inquire as to what the charges may be. Be advised, Avi & Co. will not make false representations to the customs as to the value of a shipment nor is refusing a package because of failure to pay the customs charges a condition of return. Any package returned for failure to pay customs is subject to a restocking fee and the cost of return shipping will be deducted from the purchase price.

Returns

What is your Return Policy?

Avi & Co. wants you to be happy with your purchase, however in the event our item does not meet your expectations you can feel free to return it for a refund. We offer you a 7 day return period beginning from the date your package is received, if for any reason you need to return an item you have purchased with us simply follow these steps to ensure a safe return of your item.

*Call us at 212-719-1008 to receive a Return Authorization Number. It is important to obtain this return authorization so we can expect your package to arrive.

*Package your return. Please include all items we shipped to you, this includes (but not limited to) jewelry boxes, appraisals, tags or other attached items.

*Ship your return. We suggest using the United States Post Office’s Priority Mail for your return shipping. The USPS offers the most cost effective means to ship an insured package and Priority Mail offers updated tracking information on the location and estimated delivery time of a package.

The United States Post Office provides shipping materials free of charge, we strongly urge that you DO NOT re-use the packaging we originally shipped the item in. Reused packaging offers little or no protection to package compromise in additon to being a reason insurance coverage may be denied.

Once your item is received it will be inspected for signs of wear or damage which could adversely affect your refund. When the item is finished with inspection a refund will be issued, we will issue refunds in the manner in which the payment was received. When we have concluded our inspection of the return we will issue a refund, a confirmation email will be sent to the customer indicating their return was processed. Please allow up to three (3) business days for any credits to update to your account. If you have not recevied a credit within this time period call us immediately.

Return Conditions

The 7 day return period begins the day the package was signed for according to the tracking information provided by the shipper. All items being returned must be in UNWORN CONDITION, a security tag is placed on the item to prevent wear and return sales. If this tag is damaged (appearing to have been removed and reattached) or completely missing from the item a restocking fee of 10% will be deducted from the return amount. We also ask that you pack your return safely to avoid any damage possible during the return shipping.

For insurance reasons Avi & Co. cannot issue return shipping labels. Return shipping is done so at the customer’s expense, it is the customer’s responsibility to properly insure a package. In the event a return package becomes missing in transit it is also the customer’s responsibility to file an insurance claim with the Post Office, any monies received from an insurance claim will be considered a refund. Avi & Co. cannot be held responsible if a customer's return package was improperly insured nor can we be held accountable for a refund (either complete or partial) on an item that was lost in transit.

Do you offer Refunds?

Following a complete examination of the returned item Avi & Co. will issue a refund in accordance to this policy. Purchases made with a credit card will be issued a refund credit back to that card. Avi & Co. cannot issue a reund to any other card than the one used for the original purchase. Purchases made using Paypal will be refunded directly to the account where the payment originated, we cannot make a refund to any other Paypal account for any reason. For wire transfer purchases Avi & Co. will issue a company check payable to the original purchaser's name, under no circumstances will we issue a refund check to any third party recipiants. Avi & Co. does not offer cash refunds for any reason.

This return policy is strictly limited to items purchased through the Avi & Co. website. Items that were purchased from our store will be subject to the return conditions posted in our store and may differ from the policy stated here. Store purchased items are not applicable for return or any other type of reimbursement under the conditions stated on this website. 

Items that have been altered at the customer's request, including engraving, will be considered "special order" and not eligible for return.


Avi & Co

Why Buy from Avi & Co.?

We’re relatively new on the internet but we’re a well-established business in the New York Diamond District with thousands of satisfied customers from all around the world. Our aim is to provide our online customers with the same quality jewelry and watches at the best prices possible we’ve offered to our store customer over the years. We know there is a lot of competition for us out there, that is why we also offer you a more flexible return/exchange policy than our competitors. The other guys offer a strict three day return policy or want to penalize you with hidden restocking fees, Avi & Co. offer you a full 7 day return policy on ALL jewelry and watches with no questions asked in addition to offering you FULL MONEY BACK. We included shipping in our price and we don’t charge you for it when the item is returned. We want you to feel satisfied with the purchase you’ve made with us, even if you have to return it.

Shopping Around for a Watch? Give us a Chance!

We know our customers are always looking for a deal and we do what we can to provide the best possible price, but if you find a lower advertised price with any of our competitors after you’ve purchased from us we will MATCH that price and refund you any difference! If you find a price on the exact item you’ve bought with us just send us the advertised price and we’ll match it. Our price match guarantee is subject to certain restrictions, please see below for details.**

Read What Some of Our Other Customer’s Had to Say:

I have been searching for large diamond hoop earrings for the longest time and I finally found them, at Avi & Co. and for an amazing deal. The earrings I purchased are made of 18k white gold, is 3.21 ct and about 70mm in diameter (I would say that's approx. 3 in); they are stunning. If you're a fan of thin, large hoop earrings and have been looking for ones made up of diamonds, I assure you it is extremely difficult to find them at all. And when you do, I have no doubt that they cost a pretty penny. Elan assisted me and was very informative and sweet, and more importantly, locked down a great offer. I highly recommend going there for stunning jewelry, good service and great bargains. ~ Esther O. 3/24/2016 Read More on Google


The watch arrived at 9:00am this morning. I'm ecstatic. Thank you. I believe you did well. I'm headed out to show off my new toy. ~ Jerry S. 1/18/2016 Read More on Google


I recently bought a great watch from Avi & Co. The customer service I received was excellent. Chris (Sales Person) was fantastic. This was my first time buying a watch online and I was a little nervous. Chris did a great job walking me through the sale. I received my watch yesterday and it is amazing. I highly recommend Avi & Co/ Chris. I will not buy from anyone else. They have earned a new online customer. ~ B. Mack 3/1/2016 Read More on Google


I had a great on-line purchasing experience with AVI and Co. from the beginning to end. Chris was very professional and helpful and we communicated even after my delivery arrived. My purchase was absolutely wonderful and everything I expected with a great price too. They provide quick service (overnight). I plan on doing business with them again in the future. ~ Clark J. 3/6/2016 Read More on Google


Avi and co is amazing. Roman really knows how to take care of his clients. I know when I go there I will get the best service and selection. They reset my engagement ring and months later I am still receiving compliments, so I took my wedding band to him for adjustments as well resetting other family heirlooms. I know they also have a nice selection of watches. ~ Lauren B.  2/3/2016 Read More on Google


Stopped off for 5 days in NY on a QM2 transatlantic trip, wanted something special for my wife's 10th anniversary. After looking in a few shops, AVI & Co were perfect. From the moment we walked in the air of calm and relaxation allowed us to shop in confidence. Roman was polite & helpful but not pressing. He was also patient and knowledgeable, allowing my wife to try on 3 different sizes of diamond tennis necklaces many times to ascertain which suited my wife best. We bought the middle size, a 15ct necklace in confidence. The guys in the back office seemed friendly too. We were given the opportunity of returning if we ever wanted to upgrade jewellery in the future, something we appreciated. ~ Robin F.  8/20/2015 Read More on Yelp


Nice selection of handsome men's watches and beautiful ladies' rings, earrings and pendants.  Extremely friendly, knowledgeable team behind the counter.  Thank you Avi and Roman for your assistance! ~ Donn P.  8/27/2014 Read More on Yelp


I had a great experience today getting my BEAUTIFUL engagement ring. They were so wonderful to work with. My ring is awesome and the price was right. ~ Ann F.  5/17/2014 Read More on Yelp


I ordered a channel set diamond tennis bracelet from Avi for my wife and she loves it. Very white sparkling diamonds in classic channel of gold. Chris made the selection and ordering process easy. Shipping was fast. Could not be more pleased !! Tim (Posted on 8/5/2016)

 

**Price Match Guarantee applies to watches in UNWORN condition, the pre-owned watches we offer are not subject to this guarantee. The competitor’s offer must be in writing and verified by one of our sales associates. Competitors who offer a lower price by excluding items from the original package (i.e. warranty cards/papers, instruction booklets) do not qualify for the Price Match Guarantee. Competitors who offer pre-owned watches in “as new” or “like new” condition or who cannot accurately state the watch is in UNWORN or UNUSED condition do not qualify for Price Match. When presenting the competitor’s offer for a Price Match we may contact the seller as to the validity of their offer. 


Other FAQs

 

Do you accept credit card from outside the U.S?

Our credit card processing system doesn’t allow us to accept credit cards outside of the U.S, but we do accept bank wire transfer.

Do you provide shipping?

We offer Insured, free domestic express shipping on all orders.

Do you offer GIA certified diamonds?

We offer you a wide selection of GIA certified loose diamonds at incredibly low wholesale prices.

Which watch brands do you sell?

We sell brands such as “Rolex, Audemars Piguet, Hublot, Patek Phillipe, etc.”

Can a watch be placed on hold?

Yes, with a 15% refundable deposit.

Still need help? Send us a note!

For any other questions, please contact us via a Contact page form or call us directly at 212-354-1808